Pet ID tags and more. Ireland and worldwide.
Information about our shipping process, returns & exchanges and refunds.
If anything you want to know isn't covered on this page, check out our FAQ page, or get in touch.
We offer Shipping at very competitive Rates; however, this is something that is very much out of our control as the Shipping Methods / Postal Companies we use have the right to change their prices, but this is something that we do monitor regularly.
We use AnPost Standard Post for all our deliveries unless Registered Post has been selected. Please note that AnPost Standard Post does not offer tracking or a specific delivery date, but we would allow 1-4 days for standard post as a guide only.
We deliver worldwide, so please select your country at checkout for delivery. Also, note that some countries may have customs taxes/duties to be paid at the other end, depending on where we send your purchase.
Please note we make every effort to deliver your product to you promptly. Problems that will be out of our control can occasionally occur, such as postal strikes, bad weather, transport strikes, etc.
Here at Pet Tags Direct, we strive to give all our customers the very best in customer care service. Pet ID tags are unique and very personal to you and your pet. When placing an order, it is vital that you enter the correct Information for engraving as to how you want it to appear on your pet's tag. Once it goes to engraving, we cannot correct any spelling mistakes, incorrect numbers, etc.
If your tag is incorrect or you are unhappy, we will replace it or offer a refund. This depends on the circumstances. If you are returning your products, this must be done within 14 Days, and proof of purchase is required.
Collars & Leads
For custom collars and leads, as with our tags policy, we want all our customers to be happy with their purchase. When placing an order for collars & leads, including custom sizes, please ensure you order the correct size for your pet. Carefully measure your pet's neck, preferably with a seamstress measuring tape, making sure to allow for a comfortable fit, not too tight, not too loose but just right, never up high, never too low, but where a collar should sit on your pet's neck.
Remember, all dogs vary in size & shape; some are only suitable for martingale collars such as sighthounds. In contrast, others may suit a broader range in our collars & leads collection.
Returns Address: 51 Bracken Road, Sandyford Business Park, Dublin 18, D18 CV48.
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