handmade dog collars Ireland

Refunds

Shipping & Returns

Information about our shipping process, returns & exchanges and refunds.

If anything you want to know isn't covered on this page, check out our FAQ page, or get in touch.

Shipping

We offer Shipping at very competitive Rates; however, this is something that is very much out of our control as the Shipping Methods / Postal Companies we use have the right to change their prices, but this is something that we do monitor regularly.

We use AnPost Standard Post for all our deliveries unless Registered Post has been selected. Please note that AnPost Standard Post does not offer tracking or a specific delivery date, but we would allow 1-4 days for standard post as a guide only.

We deliver worldwide, so please select your country at checkout for delivery. Also, note that some countries may have customs taxes/duties to be paid at the other end, depending on where we send your purchase.

Please note we make every effort to deliver your product to you promptly. Problems that will be out of our control can occasionally occur, such as postal strikes, bad weather, transport strikes, etc.

Returns And Exchanges

Here at Pet Tags Direct, we strive to give all our customers the very best in customer care service. Pet ID tags are unique and very personal to you and your pet. When placing an order, it is vital that you enter the correct Information for engraving as to how you want it to appear on your pet's tag. Once it goes to engraving, we cannot correct any spelling mistakes, incorrect numbers, etc.

If your tag is incorrect or you are unhappy, we will replace it or offer a refund. This depends on the circumstances. If you are returning your products, this must be done within 14 Days, and proof of purchase is required.

Collars & Leads

For custom collars and leads, as with our tags policy, we want all our customers to be happy with their purchase. When placing an order for collars & leads, including custom sizes, please ensure you order the correct size for your pet. Carefully measure your pet's neck, preferably with a seamstress measuring tape, making sure to allow for a comfortable fit, not too tight, not too loose but just right, never up high, never too low, but where a collar should sit on your pet's neck.

Remember, all dogs vary in size & shape; some are only suitable for martingale collars such as sighthounds. In contrast, others may suit a broader range in our collars & leads collection.

Returns Address: 51 Bracken Road, Sandyford Business Park, Dublin 18, D18 CV48.


Refunds

Thanks for using this site. If you're unsatisfied with our service, you're entitled to a refund. This policy outlines a transparent refund approach, giving you a great platform experience.

Here are the situations in which we expect you to seek a refund on an item and related services you subscribed to:

  • Plan and sessions do not work the way they should
  • A service is promised but not provided
  • If a service doesn't work how it should and cannot be easily fixed, you're entitled to a refund.
  • If a package is advertised and you're not provided with that package by our terms and conditions, then you're entitled to a refund. However, suppose a service provided is materially similar to the description and preview and works the way it should. In that case, there's generally no obligation to provide a refund in situations like the following:
  • The service did not meet your expectations
  • You change your mind
  • You bought an item by mistake.
  • We advise you to avoid these situations before or after subscribing to our service.

RETURNS

  • You have 14 calendar days from receiving it to return an item.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have a receipt or proof of purchase.

REFUNDS

  • Once we receive your item, we'll inspect it and notify you that we've received your returned item. We'll immediately notify you of the status of your refund after inspecting the item.
  • If your return is approved, we'll initiate a refund to your credit card (or original payment method).
  • Depending on your card issuer's policies, You'll receive the credit within a few days.

RETURN & REFUND POLICY

If you have any questions on how to return your item to us, don't hesitate to contact us.

  • Received the package this morning, you guys did a fantastic job. Many thanks for the quick turnaround.

    Daniel, Ireland.

  • I can’t believe that the order was completed and delivered on the same day. Thank you so much!

    Rebecca, Ireland.

  • Excellent . I love the tags , this is my second order and I can not fault this service. Delivery was swift.

    S McC., - Ireland

  • Milo is proudly wearing his new tag. Thanks so much for the super speedy service!!

    Chris, Ireland.

  • I just wanted to thank you for the excellent service and fast delivery today of the dog tag I ordered.

    Jennifer, Ireland.

  • Received the package this morning, you guys did a fantastic job. Many thanks for the quick turnaround.

    Daniel, Ireland.

  • I can’t believe that the order was completed and delivered on the same day. Thank you so much!

    Rebecca, Ireland.

  • Excellent . I love the tags , this is my second order and I can not fault this service. Delivery was swift.

    S McC., - Ireland

  • Milo is proudly wearing his new tag. Thanks so much for the super speedy service!!

    Chris, Ireland.

  • I just wanted to thank you for the excellent service and fast delivery today of the dog tag I ordered.

    Jennifer, Ireland.

Pet Tags Direct

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