Here at PET TAGS DIRECT we strive to give all our Customers the very Best in Customer Care Service. Pet I D Tags are Unique and very Personal to you and your Pet. It is Vital that when placing an Order that you Enter the Correct Information for Engraving as to the Way you Exactly want it to Appear on your Pets Tag. Once it Goes to Engraving We Cannot Correct Any Spelling Mistakes Or Incorrect Numbers etc.

If your Tag is Not Correct or you are unhappy we will replace it or offer a refund this depends on the circumstances. If you are returning your products this Must be done within 14 Days and proof of purchase is required.

We offer Shipping at very competitive Rates however this is something that is very much out of our control as the Shipping Methods / Postal Companies we use have the right to change their prices but this is something that we do monitor on a regular basis.

We use An Post Standard Post for all our Deliveries unless Registered Post has been selected Please Note An Post Standard Post Does Not Offer Tracking or a Specific Delivery Date but we would allow 1-4 Days for Standard Post as a Guide Only.

We deliver World Wide so please select your country at checkout for delivery and also Note that some countries may have customs tax / duty to be paid at other end depending on where you are sending your purchase too.

Please Note we make every effort to deliver your product to you in a timely manner problems can occur from time to time that will be out of our control such as postal strikes, bad weather, Transport Strikes, etc.

Zone 1 Ireland & NI

Cost is calculated at checkout depending on product or weight

Standard post 1-5 working days

Courier 1-3 working days

Zone 2 Europe

Cost is calculated at checkout depending on product, weight, distance

Rest of the world

Cost is calculated at checkout depending on product, weight, distance

PLEASE NOTE COUNTRIES & DESTINATIONS MAY ALSO BE CLASSED / BROKEN DOWN INTO REGIONS FOR CUSTOMER DELIVERIES

Dog Identification

Dogs must at all times wear a collar that bears the name and the address of the owner inscribed on it or on a plate, badge or disc. Failure to have identification on a dog can result in an on-the-spot fine issued by a dog warden. Failure to pay this fine within a specific period can result in prosecution by the local authority.